French Customer Advisor for Airbnb in Porto

Overview

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you French native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment in the happy city of Porto? Here is the perfect opportunity for you! Join the French Customer Support team for Airbnb.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

Responsibilities

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Requirements

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal

We Offer:

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our SitelFit wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Thinking about relocating and wondering about life and cost of living in Portugal? Get an idea here:

Portugal has a rich history, unique culture, hospitality, warm and sunny climate, the best surfing in Europe as well as beautiful scenery, which make it the perfect travel destination. Moreover, Portugal is known for its seafood and wine. The weather in Portugal is amongst the most temperate in Europe with mild winters and warm and dry summers. Finally, the cost of living is considered to be among the lowest in Europe.

What are you waiting for? Apply today and give way to your adventure in Portugal!

Find out more!

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(ID#:  212668)