Do you want to help customers everywhere to enjoy wine purchase to the fullest? Are you Danish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you!
Your future project: join our Danish Customer Support team.
Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino’s unique wine shopping experience make wine discovery and purchase fun.
Responsibilities
Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Requirements
Native or proficient level of Danish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal
We Offer:
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture
Thinking about relocating and wondering about life and cost of living in Portugal? Get an idea here:
Portugal has a rich history, unique culture, hospitality, warm and sunny climate, the best surfing in Europe as well as beautiful scenery, which make it the perfect travel destination. Moreover, Portugal is known for its seafood and wine. The weather in Portugal is amongst the most temperate in Europe with mild winters and warm and dry summers. Finally, the cost of living is considered to be among the lowest in Europe.
What are you waiting for? Apply today and give way to your adventure in Portugal!
