Danish Customer Advisor for Bet365 in Marvelous Malta

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August 10, 2023

Positive, confident and enthusiastic Customer Service Advisors with the desire to help, guide and assist our customers with their account queries and complaints.

Working within our client’s energetic and multicultural work environment, this role presents you with a variety of topics including betting, payments, verification and general account queries. You will assist customers via Live Chat, email and telephone and play a fundamental part in their bet365 experience.

Offered on a full time basis and requiring a flexible approach to working hours, you will support the busy sporting calendar by working a shift pattern spread across any five days from seven, including public holidays and weekends.

In return, bet354 offers an attractive salary, career progression, a generous bonus scheme paired with a wide range of other benefits. To name a few, you will receive free gym membership, birthday leave, free snacks and health insurance amongst others.

This role is included in a hybrid working policy which takes a blended approach to both office and home working.

Responsibilities

Providing a positive customer experience and first time resolution when assisting customers with queries and complaints.
Liaising with internal departments in English in order to resolve our customers’ queries.
Responding to customer queries in a timely manner via Live Chat, email and telephone.
Using internal tools to assist and take ownership of your customer’s query.
Investigating issues thoroughly and escalating queries where necessary.
Maintaining knowledge of policies, procedures and licensing requirements.
Promoting safer gambling.

Requirements

Fluent verbal and written communication in Danish language.
Good verbal and written communication skills in English.
Passion for delivering exceptional Customer Service.
Ability to multi-task and prioritise.
Effective problem solving.
Competent computer literacy skills.
Experience in a customer-facing role is preferred but not essential.

We Offer:

Bonus Schemes – Recognition for your performance and hard work.
Company Pension – Preparing you for later life with a top pension.
Employee Assistance Programme – Supporting the wellbeing of you and your family.
Eye Care – In a digital world, we help take care of your vision.
Health Insurance – Reassurance for your health and wellbeing.
Income Protection – Your income is protected, just in case.
Life Assurance – Peace of mind for your family in any eventuality.
Life Events and Long Service – To celebrate your big occasions, dedication and hard work.

Thinking about relocating and wondering about life and cost of living in Malta? Get an idea here:

Malta is a a group of island in the central Mediterranean between Sicily and the North African coast. Malta is know for its warm climate, historic sites, fantastic sand beaches, breathtaking landscapes and delicious gastronomy. Moreover, Malta has served as location for numerous film productions, e.g. Game of Thrones. Finally, the cost of living is considered to be in the median range, i.e. 15-30% cheaper than in the Nordics.